Terms and Conditions
Please take a moment to familiarize yourself with our Terms and Conditions that apply to our clientele and activities. By making a booking with RideOut coaching you are deemed to accept and adhere to our Terms and Conditions.
If you are experiencing any Covid-19 symptoms, please contact us immediately and we will postpone your booking to a later date at no cost to you. If we need to postpone your booking due to any COVID-19 restrictions that may come into place, you will be offered a change of date, or are entitled to a full refund. If a course is cancelled due to any other event out with our control, such as adverse weather conditions, or natural disasters, you will be offered a new suitable date.
Cancellations by the client before 14 days to the course commencing are refundable minus a 20% administration charge. Cancellations by the client within 14 days of the course commencing are non-refundable but transferable. Within the seven-day period prior to the course commencing, bookings are non-refundable and non-transferable. Special cases are always considered however and RideOut will endeavour to provide the best service possible.
In all circumstances RideOut Coaching will endeavour to make sure your day goes ahead as planned. In the unforeseen event of a course cancellation RideOut Coaching will refund 100% of course fees or a course date transfer.
Equipment and Riding
Each rider is expected to carry suitable food and hydration provisions for the session. It’s compulsory to wear a certified cycling helmet throughout any RideOut Coaching session. Additional body armour including eyewear, gloves and knee pads are strongly recommended. Waterproof clothing is also strongly recommended, the weather is changeable so please pack for all eventualities. The bike you use for your session should be in good working order. RideOut reserve the right to cancel the session without a refund should the coach/guide deem the rider’s bike unsafe for use.
Payments are made using an approved secure system and details will not be retained in the system once the order has been processed.
We require you to register your Personal Data to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.
Vouchers can be used on any skills course or private coaching day. Please contact email@example.com to use your voucher. Voucher bookings are subject to our standard terms and conditions.
Vouchers are non-refundable and must be used within 12 months of purchase, or they will expire.
RideOut Coaching accept no liability for personal accident, loss, or damage to personal equipment of clientele participating on a course. As mountain biking is a hazardous sport RideOut Coaching recommend that all participants take out personal accident insurance. Participants take part in courses at their own risk, and they must abide by the rules laid down by the instructor at the present time.
RideOut Coaching provides basic information for you to get to the venue where your course will take place. It is your responsibility to ensure you get to the venue on time. If you have any doubts about the meeting point, please ensure you contact us prior to the course commencing.
We look forward to welcoming you to RideOut Coaching